Terms & Conditions

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Accommodation

All Pets must appear in good physical condition and of sound temperament at time of admission and will be subject to a physical evaluation and a temperament and behavioural assessment prior to admission.
All pets must be up to date with annual C5 vaccination and gastro intestinal worm treatment at least 14 days prior to admission. Vaccination certificate or contact details for treating veterinarian are required prior to admission.
Upon admission all pets will be treated by us with Capstar® (Nitenpyram) to eliminate transmission of fleas and parasites.
A valid credit card is required in order to secure a booking. All bookings require payment upfront at time of admission. Cancellations may be made up to 48 hours prior to check in. Cancellations made after this time or no-shows will be charged in full to the credit card supplied in the event no alternate method of payment is provided. We regret cancelation fees are not negotiable or transferable.
In the unlikely event your pet becomes unwell or requires emergency vet treatment during a stay with us we reserve the right to seek vet treatment at your full liability. All damages incurred by this will be charged to the credit card provided in the event no alternate method of payment is made available.
We reserve the right to refuse admission to any pet at our discretion.

All pets must be up to date with annual C5 vaccination and gastro intestinal worm treatment at least 14 days prior to admission. Vaccination certificate or contact details for treating veterinarian are required prior to admission.
24hours notice is required to cancel an appointment. No shows, Failure to provide sufficient notice or missed appointments due to lateness will result in a 50% cancellation fee of the booked service. We regret cancelation fees are not negotiable or transferable.
Upon admission any pets found to have fleas will automatically be subject to a Pyrethrin flea wrap at your full liability.
We are happy to hold your pet for up to 60 minutes after completion of booked services. If you are unable to collect your pet, or should you wish for your pet to spend the day with us day care fees will apply and be charged accordingly.
Prices quoted for Salon grooming packages are a guide only and will be affected by individual's size, breed and coat condition. Please confirm accurate pricing for your pet prior to admission.
We reserve the right to refuse service to any pet at our discretion.

All pets must be up to date with annual C5 vaccination and gastro intestinal worm treatment at least 14 days prior to admission. Vaccination certificate or contact details for treating veterinarian are required prior to admission.
All Pets must appear in good physical condition and of sound temperament at time of admission and will be subject to a physical evaluation and a temperament and behavioural assessment prior to admission.
Upon admission all pets will be treated by us with Capstar® (Nitenpyram) to eliminate transmission of fleas and parasites.
In the unlikely event your pet becomes unwell or requires emergency vet treatment during a stay with us we reserve the right to seek treatment at your full liability.
We reserve the right to refuse admission to any pet at our discretion.